How to Measure Investigation Process Effectiveness Podcast

Often, my TapRooT® root cause analysis course participants ask me how to measure investigation process effectiveness. In this episode of my Real Life Work podcast, I share with you multiple ways to measure investigation process effectiveness.

These approaches go beyond a leader’s simple ‘when will the report be ready?’ question. For example, the ultimate proof of a great investigation is corrective action effectiveness.

To what degree did elimination of the problem’s root causes, errors, and failures occur post-fix? How evident is the improvement to your customers? How do you measure investigation process effectiveness?