In this episode of CX WISE, our host Nathan Bennett speaks with CX influencer Shep Hyken to discuss whether AI will kill customer service jobs, how to reach out to multi-generational customers on social media, real-life instances of brands evoking confidence with great customer service, how to balance the cost of loss prevention with memorable CX and more. Most importantly Shep also spills the beans on what magic & music taught him about CX from a very young age.

Shep is a New York Times Best Selling author, and his latest book, I’ll Be Back, is up for grabs on this episode.

Tune in to learn how you can get a free copy.