Most organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work.  Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture, organisations and leaders are at risk of glossing over a vital part of what makes people and organisations tick.  In this podcast Teresa Callow, GM of People and Culture at The New Zealand Merino Company, shares how an understanding of human behaviour and emotional culture has been key to the New Zealand Merino Company’s competitive value proposition and success in transforming the wool industry from volume to value.

She shares her insights on how to develop an effective emotional culture aligned to business strategy, brand and growth. The results are remarkable and surprisingly more achievable than you might think.

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