How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction

XI Café Podcast

06-03-2023 • 32 mins

In the latest episode of the XI Café Podcast, we interviewed Marina Strbac, who leads the Membership Experience Team at the New Zealand Automobile Association (NZAA). Marina is a people-focused, data-informed professional with a passion for customer-centric marketing.