On this episode of The Tyler Tech Podcast, we sit down with Ted Thien, vice president and general manager of transportation software at Tyler Technologies, to explore the evolving landscape of K-12 student transportation.Ted explores the complex challenges faced by school districts as they navigate modern expectations from parents, who increasingly demand an Uber-like experience for their children’s school commutes. From optimizing routes to implementing advanced AI solutions, Ted provides knowledge on how school districts can leverage cutting-edge technology to enhance safety, efficiency, and transparency. He also shares real-world examples of how Tyler’s innovative products are helping districts meet these challenges, including the My Ride K-12 app and Tyler Drive.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Video: Improved Communication for Parents, Students, and StaffVideo: Take a Tour of Tyler DriveBlog: Connecting Vendors: Data Integration for K-12 TransportationBlog: Simplify Student Transportation Staff TrainingBlog: Better Communication and Service for Families and StaffTyler in the News: Automative News: Transportation solutions for school bus driversBlog: Future-Proofing Government Through Technology ModernizationAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Tyler’s director of state data solutions, Elliot Flautt, sits down with Nevada state controller Andy Matthews to discuss his inspiring journey through public service and his unwavering commitment to government transparency. Andy reflects on his early career in political campaigns, his path to the Nevada State Assembly, and everything that led him to his role as state controller.Andy shares the story behind his successful campaign to bring accountability and transparency to state spending, highlighted by the launch of the Nevada Open Finance Portal—a groundbreaking initiative created in partnership with Tyler Technologies. This innovative platform provides taxpayers with unprecedented access to detailed government expenditure data. Andy understands the critical role of modern technology in transforming state financial systems and offers practical insights into the strategic decisions involved in selecting and implementing cloud-based solutions.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Tyler Technologies and NASACT: Modernize the Digital Infrastructure in Your StateBlog: Interns Bring Energy, Vision, to Delaware’s Open Data PortalBlog: Future-Proofing Government Through Technology ModernizationVideo: Increase Efficiency with the CloudVideo: Empowering States and Residents with Software and ServicesAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we’re bringing you Digital Technologies within Regulatory Agencies: Usage and Perceptions from Regulation Matters: a CLEAR conversation, a podcast from the Council on Licensure, Enforcement and Regulation (CLEAR).CLEAR, in collaboration with Tyler, conducted a survey this past February, which targeted over 7,000 CLEAR stakeholders, representing more than 400 regulatory agencies, colleges, and bodies. The primary aim was to understand the use and perception of digital technologies within regulatory agencies.Key insights from the survey reveal the following:Online Services: A significant number of agencies have adopted online user portals, with mobile access being a common feature. However, only a few have developed mobile-specific apps, highlighting a gap in mobile service provision.Payment Systems: The importance of centralized payment systems is emphasized, with a noticeable shift towards electronic payments over traditional methods like checks. This change aligns with broader societal trends towards digital financial transactions.Public Engagement: Regulatory agencies are focusing on improving online interactions with both licensees and the public. Enhanced mobile access and user-friendly digital interfaces are critical for meeting these goals.Host Line Dempsey talks with Ronne Hines, regulatory consultant and former CLEAR president; Thomas Jackson, general manager of state regulatory with Tyler Technologies; and Michael Teeters, senior product manager with Tyler Technologies, who all contributed to the survey and provided their expert analysis. The discussion on the Regulation Matters: a CLEAR conversation podcast delves into the details of these findings, offering valuable perspectives on the progress and challenges faced by regulatory agencies in the digital age.You can find more information and download the full report at this link: Survey Report: Perspectives on Online Engagement.We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie and for inspiration for your own selfie, you can see some examples by checking out @tylertechnologies on Instagram.And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we sit down with Everett Erichsen, director of the Ulster County Department of Emergency Services in New York. Everett discusses the county’s transformative impact of the text-to-911 solution and highlights the evolution of technology and its critical role in improving public safety. Hear firsthand accounts of how text-to-911 has made a difference, from aiding individuals in distress to maintaining operations during system outages. He also outlines the importance of interoperability in ensuring seamless communication across multiple agencies.Join us for an insightful conversation on next-gen emergency response technology and the importance of embracing the future to ensure community safety.We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfieLearn more about the topics discussed in this episode with these resources:Public Safety SolutionsBlog: Is the Modern-Day 911 System Equipped for the Future?Blog: Addressing Unmet Technology Needs in 911 CentersBlog: Doing More with Less in Public SafetyBlog: Public Safety Embraces Cloud Tech for Enhanced EfficiencyVideo: Insights From a Nine-County 911 Consortium Download: Public Safety Agencies are Embracing Cloud LivingPodcast: CAD Innovations with CarbyneAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we welcome back Ron Thornburgh, former Kansas Secretary of State and current Vice President of Digital Government Policy & Advocacy at Tyler. Ron shares his insights on how platform technologies are transforming state business services, the benefits of low-code solutions, and the role of AI in government operations. Discover how modern technology can enhance efficiency, bolster security, and empower state governments to tackle complex challenges.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:White Paper: The Future of Business ServicesIssue Paper: Strategies for Fraud Monitoring and PreventionBlog: Future-Proofing Government Through Technology ModernizationE-Book: A Digital Government Guide to Effective Data StrategiesBlog: Preparing for the Future of AI in GovernmentAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we are joined by Sascha Ohler, the Senior Vice President of Outdoor Recreation at Tyler Technologies. In celebration of Great Outdoors Month, Sascha shares insights on the transformative technology that is revolutionizing the experience for both park visitors and staff.Discover how AI-powered trip planners are personalizing adventures, and learn about innovative workforce solutions, including digital rangers, that are enhancing outdoor services. Sascha dives into the latest and greatest tech that is simplifying and enriching our outdoor adventures.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Blog: 4 Ways State Parks Use Technology for Inclusive ExperienceTyler in the News: Wyoming State Parks Shakes Up Reservation Experience with Innovative TechnologyBlog: Maine's Reservation Solution Gets Mainers OutdoorsTyler in the News: Nevada State Parks Brings New Technology to ReservationsCase Study: California State Parks Enhances Equity with Library ProgramAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Chris Fabian, Senior Director of Product Strategy, ERP Budgeting at Tyler Technologies, explores the inception and evolution of Priority Based Budgeting, a solution transforming how communities allocate resources. Chris also dives into the exciting integration of AI in budgeting processes, and explores its future implications.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Application Sheet: Priority Based BudgetingEnterprise ERP Performance Based BudgetingTyler in the News: The Future of Priority Based BudgetingBlog: Future-Proofing Government Through Technology ModernizationEnterprise ERP BudgetingAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Gina Erickson, Senior Software Development Manager, ERP Pro, at Tyler Technologies, explores the crucial role of modern solutions such as identity providers in safeguarding technology infrastructure, especially in smaller municipalities like Des Moines County, Iowa, where she spent time as an IT Director. Gina shares insights into the challenges and best practices of tech modernization from her extensive experience.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Identity Workforce Streamlines Sign-in ManagementWhy Do You Need Identity and Access Management (IAM)?Issue Paper: The Case for Centralized Digital IdentitiesBlog: 6 Key Dimensions to Enhance the Digital Resident ExperienceBlog: Future-Proofing Government Through Technology ModernizationAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Vivek Mehta, Vice President and General Manager, Platform Solutions Division at Tyler Technologies, explores the critical challenges facing modern organizations and governments in today's tech-driven world. From streamlining processes to boosting productivity and enhancing resident engagement, Vivek shares his expertise on navigating the complex intersection of technology and workforce dynamics, shedding light on the role of artificial intelligence and emerging technologies in shaping the future of government operations.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:Tyler Technologies Augmented Field Operations PlatformWhite Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?E-book: A Digital Guide to Modernizing the Resident ExperienceBlog: Preparing for the Future of AI in GovernmentPodcast: Government's Data-Driven JourneyBlog: Data and Decision-Making: The Measure, Fix, Prevent ApproachAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Russell Gainford, Senior Vice President, Cloud Strategy & Operations at Tyler Technologies, explores the benefits of embracing the cloud while also delving into the risks posed by legacy systems. From practical strategies to best practices, Russell offers a roadmap for navigating the complexities of a modern IT infrastructure.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk? Blog: The Cloud Experience: Improving Government ServicesVideo: Cloud-Based ERP Delivers Multiple Wins for School DistrictBlog: Future-Proofing Government Through Technology ModernizationBlog: District Goes from Cumbersome to Convenient with CloudBlog: Public Safety Embraces Cloud Tech for Enhanced EfficiencyE-book: A Digital Guide to Modernizing the Resident ExperienceAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Rita Reynolds, CIO at NACo (National Association of Counties) unveils groundbreaking initiatives aimed at transforming how counties harness technology for accessibility, security, and real-world impact. From innovative workforce strategies to crucial strides in digital transformation, Rita shares insights and practical wisdom that are truly reshaping the landscape of local government. Get ready for a thought-provoking discussion filled with tangible strategies and inspiring anecdotes straight from the forefront of county tech innovation.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?NACo ResourcesTyler Technologies & NACo: Modernized Systems from a Connected CountyAdditional Resources for CountiesBlog: Is it Time for Your County to Move to the Cloud?Webinar: Making Data Accessible to ResidentsAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

Join us as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.On this episode, we discuss the remarkable strides made by women leaders in technology, the public sector, and in the critical realm of data access. We delve into insightful discussions with three trailblazers, Director of Data Sciences for the State of Maryland, Julia Fischer, Assistant Director of Budget and Performance in Pierce County, Washington, Julie Demuth, and Tyler's Director of Client Success, Marlin Jones, exploring their journeys, challenges, and triumphs.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?Blog: Building Trust Through Effective Case ManagementTyler Technologies & NACo: Modernized Systems from a Connected CountyAdditional Resources for CountiesAdditional Resources for StatesBlog: Is it Time for Your County to Move to the Cloud?Blog: Women in Cybersecurity See Positive GrowthPodcast: Leading Change: Women in CybersecurityAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

Join us this Women’s History Month as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.On this episode, Tyler’s Media Relations Manager Rikki Ragland sits down with three women driving change at Tyler Technologies. First, Tyler’s President of the Digital Solutions Division, Elizabeth Proudfit, shares her inspiring story of forging her own path into the tech world. Next, Cybersecurity Architect Erica Burgess explores the ever-evolving cybersecurity landscape and her experience navigating the dynamic field. And finally, General Manager of Enterprise Corrections & Civil Process, Mandye Robinson, shares her perspectives on leadership, workforce innovation, and the intersection of technology and public service.We also highlight National County Government Month, which takes place this April. This annual celebration gives counties an opportunity to showcase their programs and raise public awareness of the many services they provide to their residents.Learn more about the topics discussed in this episode with these resources:• Tyler Technologies & NACo: Modernized Systems from a Connected County• Additional Resources for Counties• Blog: Is it Time for Your County to Move to the Cloud?• Blog: Women in Cybersecurity See Positive Growth• Podcast: Leading Change: Women in CybersecurityAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode, Tyler's Media Relations Manager, Rikki Ragland is joined by Tyler's Chief Legal Officer, Abby Diaz.Drawing from her wealth of experience working in law and technology, Abby Diaz provides insights into the evolving landscape of legal operations within the tech industry. In this special episode celebrating Women's History Month, Abby underscores the critical role of diversity, mentorship, and perseverance in navigating historically male-dominated spaces. She delves into how her career journey has been shaped by these principles, shedding light on the transformative power of inclusive practices in driving innovation and progress. Tune in to gain valuable perspectives on how fostering diversity, overcoming challenges, and championing equality are beneficial to the workforce.We also highlight National County Government Month, which takes place this April. This annual celebration gives counties an opportunity to showcase their programs and raise public awareness of the many services they provide to their residents.Learn more about the topics discussed in this episode with these resources:Tyler Technologies & NACo: Modernized Systems from a Connected CountyAdditional Resources for CountiesBlog: Is it Time for Your County to Move to the Cloud?Blog: Women in Cybersecurity See Positive GrowthPodcast: Leading Change: Women in CybersecurityAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

In today's episode, we revisit past conversations with Russell Gainford, the Senior Vice President, Cloud Strategy & Operations at Tyler Technologies. Drawing from his extensive expertise in cloud-based technology solutions, Russell Gainford offers insights into the transformative impact of cloud adoption in government services and its resulting positive effects on resident experience and engagement. He emphasizes how cloud technology has fundamentally reshaped government operations, facilitating more efficient, accessible, and user-friendly services while enabling public sector employees to scale and seamlessly integrate their systems. Tune in to gain a thorough understanding of the benefits the cloud can bring.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:E-Book: A Digital Government Guide to Modernizing the Resident ExperienceBlog: Cloud Advantages Help Government ResiliencyBlog: The Cloud Experience: Improving Government ServicesBlog: Is it Time for Your County to Move to the Cloud?Video: Enhanced Security and Efficiency in the CloudBlog: District Goes From Cumbersome to Convenient with CloudPodcast: Leveraging the Cloud to Elevate the Digital Resident ExperiencePodcast: What to Know About Cloud Adoption with Russell GainfordAnd you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

In today's episode, we revisit a previous conversation with Sloane Wright, the Senior Vice President of Payments at Tyler Technologies. With over two decades of experience in delivering cutting-edge payment solutions for government agencies, Sloane provides valuable insights into the dynamic evolution of government payment systems. Discover how these innovations have not only streamlined processes but have significantly elevated the resident experience.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:Blog: How Governments Can Keep Up With Payments TrendsBlog: Creating a Better Payment Experience for EveryoneBlog: 3 Ways Payment Systems Improve Access and SatisfactionBlog: How Governments Can Offer Worry-Free Payment OptionsVideo: Payment Solutions Built for Government, Trusted by ResidentsTyler in the News: Why payments to government agencies should be easierPodcast: Citizen Expectations with Sloane WrightPodcast: Why Payments are Important for Government with Sloane WrightPodcast: Emerging Trends with Sloane WrightCase Study: Faster Access to Information and Improved Customer Support in Monroe, OHVideo: Connect 2024 Indy Hype VideoAnd you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

This episode takes looks at how technology in state systems has evolved over time, the importance of fraud monitoring and prevention, strategies for navigating the current landscape of security threats, and recommendations for the future. The episode features Tyler's Vice President of Digital Government Policy & Advocacy and former Kansas Secretary of State, Ron Thornburgh.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: https://www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:Issue Paper: Strategies for Fraud Monitoring and PreventionCase Study: Improving Operations and Reducing Cost with Digital LicensesTyler in the News: Arkansas Medical Marijuana Commission OKs online renewal of business permitsBlog: Three States that Simplified FilingVideo: TEA Winner: Texas Health Professions CouncilVideo: Connecticut’s State Regulatory Best Practices Improve ROIVideo: Empowering States and Residents With Software and ServicesVideo: Connect 2024 Indy Hype VideoAnd you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

This episode takes looks back at episodes from 2023 about topics focusing on how a modern digital infrastructure empowers the public sector.We chat with 5 Tyler thought leaders and learn about how open data usage, utilizing the Cloud, and connecting residents to digital solutions have helped governments solve problems, create efficiencies, and connect communities.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open at: https://www.tylertech.com/connectLearn more about the resources discussed in this episode:o Webpage: Modernize Your Government Softwareo E-Book: A Digital Government Guide to Effective Data Strategieso White Paper: Leveraging Data as a Transformative Asseto Video: Paperless Processes Connect Datao Video: SANDAG’s Journey to Connect Communities With Datao Video: Connect 2024 Indy Hype VideoAnd you can listen to the full conversations for the interview clips you heard today at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

This episode takes looks back at Connect 2023 in San Antonio, Texas.We chat with 5 Tyler Excellence Award winners, and learn about how they approached the projects that transformed their cities, towns, and counties. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open: https://www.tylertech.com/connectLearn more about the resources discussed in this episode:o Video: How a Virginia County's Enterprise Software Manages Growtho Video: Bloomington's Open Data Journeyo Video: How Enterprise Tech Simplifies a Texas Town's Developmento Blog: Award Winners Deliver Online Community Development Serviceso Video: SANDAG’s Journey to Connect Communities With Datao Video: Connect 2024 Indy Hype VideoLet us know what you think about the Tyler Tech Podcast in this survey!

This episode takes an in-depth look at how the court systems have evolved, key factors such as AI driving the evolution of an electronic court system, and tips on how to begin modernizing your court system. The episode features Tyler’s President of the Courts & Justice Division, Brian McGrath.Learn more about the resources discussed in this episode:Choctaw Nation Expands Judicial ServiceWhite Paper: The Evolution of an Advanced CourtHow Virtual Courts are Improving Access to JusticeIntegrated Software for Courts & Justice AgenciesTyler Technologies Acquires Computing System InnovationsTyler Buys AI-Backed Court Document Tech Provider CSILet us know what you think about the Tyler Tech Podcast in this survey!