Are you up for creating a CX culture that not only delights your customers but also champions your agents' mental well-being?
In this episode of CX-WISE, our host Nathan Bennett engages in an insightful conversation with renowned CX Expert, Annette Franz. From addressing mental health concerns in contact centers to dispelling common misconceptions about customer experience, Annette's expertise will inspire you to navigate the complexities of the modern CX world, one step at a time.
Annette also shares her practical advice for leaders on fostering a human-centric culture for CX success, revealing the crucial CX metrics that truly signal progress.
Tune in to gain a fresh perspective on CX, filled with real-world anecdotes and actionable tips. It's a journey that bridges the gap between Annette’s life on the farm and current CX challenges.
P.S- Make sure to listen closely for your chance to win a free copy of Annette’s book - “Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business"