In this sixth episode of "The Experience Business" podcast, Samir discusses with the guest Japreet Saini, an agile coach & practitioner on importance of employee satisfaction & experience for making a great experience for your customer.  In this episode we discuss:-Why the employee experience matters?What leaders are doing wrong in understanding the employee needs?Why leaders must revisit their employee recognition process and program?Why hiring for culture fit is not the best idea?What should be done for the employees to motivate them for customer outcome?How to bring a culture of innovation in employees?Final takeaways for the leaders to start with employee experience.