Ep 11: Streamlining Customer Support in Covid19 for satisfied Customers w/ Rajesh Srinivasan

The Experience Business

04-09-2020 • 42 mins

In this episode of "THE EXPERIENCE BUSINESS", Samir Kumar Sah with the guest Rajesh Srinivasan (Marketing Evangelist & Author) will explore businesses should focus on streamlining the customer support in the current time.Customer Support forms one of the core parts of superior customer experience. Few things will be answered:-What are businesses missing in Customer Support? Why do you think this problem is presentTop suggestions by Rajesh on streamlining Customer Support in Current Covid19 Situation?Focus on Support and Success Teams Separately.How to build a team of people and train them with customer empathy?Apart from technology, How to ask feedback from Customers?

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