Justin Maxwell co-founder and Chief Design Officer of Smith.ai and Ian discuss how VR receptionists are changing the game for small and & solo legal practitioners. In this episode, Justin and host Ian Connett (@QuantumJurist) talk about the Smith.ai call routing and intake service and how Smith.ai is changing the game for small and & solo legal practitioners.

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Links and Resources from this Episode

• For additional information go to www.evolvelawnow.com/show
• https://Smith.ai
• https://www.linkedin.com/in/justinmaxwell

Show Notes

• What is the Smith.ai VR receptionist and how does it help attorneys with all aspects of the client intake process?
• How can Smith.ai  “adapt” to your existing clients?
• How “traditional” answering services operated using scripts and why most people still want a human to greet them
• How your firm can double its productivity
• Increasing professionalism to convert customers
• Playing the role of the “polite bad guy.”  Dealing with needy or disqualified clients the right way.
• Helping “people who still fax”
• How Smith.ai provides critical insights into who is calling your firm
• Justin’s breakdown on making UX vs. business decisions

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