Getting the Basics Right in Local Government with Sean Wallace
In this episode, hosts David Altena and Rob Bull sit down with Sean Wallace, Director of Product and Partnerships at Flowingly, to explore the intricacies of process improvement within local government. Sean, who has extensive experience in the sector, shares his insights on the challenges and opportunities councils face in managing their broad range of services. The conversation delves into the complexity of local government operations, highlighting the difficulties of streamlining processes across diverse services. Sean discusses the importance of a solid approach to process improvement, the impact of decentralisation, and the struggles councils face in hiring and retaining technical talent. He also emphasises the need for collaboration among councils, suggesting that standardisation and sharing best practices can lead to significant efficiency gains. Key topics include the disconnect between customer experience and internal processes, the inefficiencies caused by outdated systems like paper-based workflows, and the potential benefits of continuous deployment over endless documentation. Sean advocates for empowering teams at the ground level to innovate and improve their processes, with leadership playing a crucial role in providing the right tools and support. Listeners will gain valuable insights into how local governments can better manage change, improve efficiency, and enhance productivity—lessons also applicable to SMBs looking to refine their operations. Takeaways:
- The unique challenges of managing diverse services within local government.
- The importance of collaboration and standardisation across councils.
- Strategies for improving customer experience by refining internal processes.
- The benefits of continuous deployment and empowering teams to drive change.
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