How to handle bad reviews in your salon business

The Impactful Salon Owner Podcast

24-02-2024 • 32 mins

In this episode, we will discuss the strategies for dealing with bad reviews in salon businesses. If you are a #salon owner, you'll discover the importance of not taking bad reviews personally and the opportunity they present for communication and education.#salon business owners will learn valuable strategies for effectively managing negative reviews.


Kate, the founder of a sustainable haircare brand, and Lindsay, the CEO of Plain Products, share their insights on empathizing with disappointed customers, providing explanations and suggestions, and creating a safe space for feedback.

They also discuss the importance of authenticity in reviews and the impact of competitors leaving negative feedback. This episode offers practical advice and real-life experiences to help salon owners navigate the challenges of handling bad reviews with compassion and professionalism.

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OTHER EPISODES YOU MIGHT LOVE:

Triumph Amidst Criticism

https://youtu.be/LVriRRoa6hM?si=wC2Yy3BPAxNjCf8n


Transitioning to Clean, Green, and Sustainable Practices in the Salon Industry

https://youtu.be/ItNLsQx8S4k?si=NGJekb4Meg2cV45w

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SAY HI IN OUR CLEAN BEAUTY BIZ GROUP FOR BEAUTY PROFESSIONALS:

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WAYS YOU CAN WORK WITH ME:

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https://www.cleanbeautybiz.com/hsawaitlist

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Each week I interview Salon Owners who are adapting to a clean beauty salon on The Salon Owners Holistic Blueprint Podcast https://open.spotify.com/show/1g4ZFLZhqFc2usVFBiPvFb?si=037b5a2f20a34b42

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MEET OUR GUESTS: Kate Assaraf is the founder of Dip Sustainable Hair Care which aims to playfully educate people about the environment while encouraging people to buy better, buy less, and shop small WEBSITE: https://dipalready.com/ INSTAGRAM: https://www.instagram.com/dipalready Lindsey McCoy is co-founder and CEO of Plaine Products, which offers premium personal care products in aluminum bottles that can be returned, refilled and reused WEBSITE: https://www.plaineproducts.com Instagram: https://www.instagram.com/plaineproducts/ ____________________________________

DISCLAIMERS AND DISCLOSURES: This description contains affiliate links that allow you to find the items mentioned in this video and support the channel at no cost to you. Thank you for being so supportive


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