Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I am chatting with Muhammed Omair Ziaee on the topic How to Protect Your Business from Cyber Threats. About Muhammad Omair Ziaee  Muhammad Omair Ziaee also known as Sam, the visionary founder and director of Medical IT Services, is a trusted name in the intersection of cybersecurity and healthcare technology. With a wealth of industry certifications under his belt, he brings cutting-edge solutions to safeguard sensitive medical data. His relentless pursuit of excellence has not only revolutionized the way healthcare technology is managed but also earned him a reputation for reliability and ingenuity. With a proven track record of driving impactful change, Sam continues to shape the future of medical IT with his dynamic leadership.  Contacts:   Muhammad Omair (Sam) Ziaee Managing Director Medical IT 100 George Street Parramatta NSW 2150  24/7 Support Line: 1300 660 368 M: 0406 989 150 E. oziaee@cspro.com.au W: https://www.medicalit.services/

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I am chatting with James Frank on the topic "5 critical things you need to have prepared to exit your business." About James Frank James is a corporate lawyer and advisor with a passion for helping founders and their businesses develop, grow, protect and realise their potential. He likes to think he sees cubes where others see squares. He is the Chief Executive Partner of Frank Law + Advisory where he oversees the firms growth and development with particular focus on the growth of the @Work Service Model and the Advisory Team. Frank Law + Advisory provides law and advisory services to SMEs. Providing timely, strategic and value aligned services which help SMEs manage risk, grow sustainably and achieve the best possible exit.James also founded Brolly Capital which has a vision to provide growth capital and buyout solutions to SME founders.  Brolly Capital currently holds investments in technology, professional services, ecommerce and hospitality ventures. Contacts James Frank Frank Law + Advisory | Chief Executive Partner E jfrank@franklaw.com.au Level 10, 80 George Street, Parramatta NSW 2150 Office +61 2 9688 6023 Direct +61 2 8607 5024 www.franklaw.com.au

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I am chatting with Shane Strong on the topic "How Property Investment can give you freedom to choose the life you want." About Shane Strong Shane is a highly skilled property expert who always goes the extra mile to exceed a clients brief, leveraging off more than 25 years of industry experience right across the eastern seaboard. Having done work for some of the biggest names in property, Shane has accumulated a wealth of knowledge in the commercial, retail, industrial and residential sectors. Shane is an accomplished negotiator and having developed one of the best networks in the business he is able to connect people with property and opportunities where others simply can’t. Shane’s experience ranges over all property sectors including property buying, sales, leasing, management, construction, development and consultancy.   Shane holds a Bachelor of Business specialising in Property Economics, is on the Board of Directors for a charity organisation and has a real passion to see others succeed. He loves to be able to give back to the community and people in need and is especially proud of the work he is involved in providing homes for homeless youth through the Property Industry Foundation. Contacts Shane Strong | Director/Buyers Agent Strong Property Buyers Email: shane@strongpropertybuyers.com.au Website – www.strongpropertybuyers.com.au LinkedIn – linkedin.com/in/shane-strong

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host Jason Owen, and today I am chatting to Senior Constable Stephanie Brown from Police Area Command in Castle Hill on the Topics of Staff Safely, Physical Safety and Community Engagement. About Snr Const Stephanie Brown Stephanie has served with NSW Police for seven years, based solely at Castle Hill. As a crime prevention officer, she actively campaigns for community engagement and education to give residents and business owners the right information on how to prevent crime.  Contacts: +612 9680 5399 https://www.police.nsw.gov.au/

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I’m chatting with David Leahy on the Topic The Science of Success, How Psychometric Assessments are Shaping Great Leaders. About David Leahy David is a highly accomplished individual with a wealth of experience in management and coaching. As the founder of Directions Unlimited and a Director of Great People Inside (Australia), he has established himself as a leader in the field. With over twenty years of management experience and more than twelve years as an accredited Organisational Coach, David's expertise and knowledge about assessments are unparalleled.  Having worked with a diverse range of industries throughout the USA, Europe, and Australia, David has a solid corporate background and a deep understanding of the challenges faced by executives in today's business landscape. He has coached at C-level and supported senior divisional and functional executives, making him well-versed in the complexities of leadership development. David is truly devoted to nurturing authentic leaders, managers, and top-performing teams.  David's qualifications speak to his commitment to excellence in coaching. He has completed the Accredited Coaching Theory to Practice Levels 1 and 2, as well as the Accredited Level 3 Organisational coach and Advance coaching practice. Additionally, he is certified as a Team Coach. These qualifications from the Institute of Executive Coaching and Leadership (IECL) showcase his dedication to continuous learning and professional development.  In addition to his professional achievements, David is an active member of the Sydney Hills Business Chamber and has been involved since 2011. Currently, he serves as the leader of the "Centurion" MyBoard team, demonstrating his leadership skills both in and outside of his professional endeavours.  Contacts David Leahy | Director Great People Inside Pty Ltd M: + 61 405 691845 https://greatpeopleinside.com/australia/

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with our Mayor Dr Peter Gangemi on the topic You don't know what you don't know! Time to meet the Mayor. About Dr Peter Gangemi Dr Peter Gangemi is the Mayor of The Hills Shire Council, having been popularly elected at the Council election in December 2021.  He was first elected to Council in 2012 and has served on Council for the past 11 years.  Mayor Gangemi holds a PhD in Mechanical Engineering and worked as a Senior Acoustic Engineer before committing to the mayoralty on a full-time basis.  Mayor Gangemi lives in Box Hill with his wife, son, and daughter. He is a director of the Western Sydney Academy of Sport and Chair of The Resource Recovery Task Group.  Contacts: Dr Peter Gangemi Ph: +61 2 9843 0555  E: mayor.gangemi@thehills.nsw.gov.au W: www.thehills.nsw.gov.au/Home

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with Bev Barnfather and Sheila Cabacungan on the topic 'My tribe, my people, and the Monday Mindset!' About Bev Barnfather Bev immigrated to Australia in 1977 with her husband and children. She has owned and run several businesses in Australia, including The Golden Ladle (a Corporate Catering Company) and TBF Investments (a Family Financial Planning company).  She is currently the founder and owner of Ladybird Gifts (Corporate Gifting) and Mentor2Mentor. Bev is a consummate networker with over forty years spent perfecting her skills!   She loves meeting and helping people and she believes that creating and nurturing good business relationships is vital to business growth. She has 6 grandchildren and is a great grandmother to five littlies.   About Sheila Cabacungan Sheila’s mission is to make a difference to business owners and their families, so they don't live and age poor.  Community is at the cornerstone of what she does which is why chooses to work with families, small business owners and women in Sydney's West.  Sheila does this by:   - Providing financial education, behavioural money coaching, personal strategic advice, business financial planning, tailored investment and insurance solutions through Wealth Forum, her self-licensed Financial Planning Practice.   Sheila also gives back to her local community as a Board of Management Member and Broadcaster with Blacktown City Community Radio, SWR 99.9 FM. Her educational chat show about Life, Money and Business is her contribution to the financial literacy and wellbeing of Sydney’s West.  Contacts:    Bev Barnfather 0407 206 217  bev@mentor2mentorconnectandlearn.com.au  mentor2mentorconnectandlearn.com.au⁠  Sheila Cabacungan 0418 454 880  ⁠sheila@wealthforum.com.au⁠  ⁠https://wealthforum.com.au/⁠

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with Sheila Cabacungan on the topic 'Financial literacy in SMEs'. About Sheila Cabacungan Sheila’s mission is to make a difference to business owners and their families, so they don't live and age poor.  Community is at the cornerstone of what she does which is why chooses to work with families, small business owners and women in Sydney's West.  Sheila does this by:   - Providing financial education, behavioural money coaching, personal strategic advice, business financial planning, tailored investment and insurance solutions through Wealth Forum, her self-licensed Financial Planning Practice.   Sheila also gives back to her local community as a Board of Management Member and Broadcaster with Blacktown City Community Radio, SWR 99.9 FM. Her educational chat show about Life, Money and Business is her contribution to the financial literacy and wellbeing of Sydney’s West.  Contacts:    +61 418 454 880  sheila@wealthforum.com.au  https://wealthforum.com.au/

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Priya Songappan, and today I’m chatting with Jane Tweedy on the topic 'Stop learning and start doing'. About Jane Tweedy Jane Tweedy, Founder of FAQ Business Training is an executive and business coach, advisor and trainer. She loves helping business owners to succeed on their terms and avoid them getting ripped off, by learning enough to do it yourself (DIY) or outsource with confidence.  Do you need information through training, or overcoming your own challenges through coaching? As a NSW Government funded Business Connect Advisor Jane has worked with 1850 clients one on one and many thousands more in FAQ Business Training sessions, as well as being a lifelong learner. You can be sure Jane can handle your challenge!    Questions:    You’re a business trainer, why would you suggest people stop learning? It seems counter-productive! What learning do people need to undertake for their growth? What can people do to avoid procrasti-learning? What can people start doing?  Links: Main website: https://faqbuinesstraining.com.au  Online school: https://faqbusinesstraining.com  LinkedIn: https://linkedin.com/in/janetweedy  Contacts:    0490 122 041  jane@faqbusiness.com.au  www.faqbusiness.com.au

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with Fiona Aiello on the topic 'The Psychology of People, Balancing Act of Human Resources, and How Covid Has Changed Our Expectations'. About Pamela Aiello Pamela Aiello has worked in Human Resources for over twenty years, utilising her degrees in psychology and business to effectively engage people at all levels of an organisation and drive business success.  Pamela started her own consulting firm in 2016 and is the Director and Principal Consultant for Bravo People Solutions which specialises in resolving complex HR issues around performance management, conflict resolution and worker’s compensation.    Questions:    Could you please explain the balance between effective Human Resources for the employee and employer?What are your thoughts on working from home? Is it an expectation – not a perk?Why do people do what they do? What's the psychology of Human Resources?  Contacts:    +61488 084 485  pamela@bravopeoplesolutions.com.au  https://www.bravopeoplesolutions.com.au

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I’m chatting with Marcus Whelan on the topic 'Positive Psychology Solutions to Prevent Burnout - Maximising Performance and Well-Being'. About Marcus Whelan Marcus Whelan is a Coaching Psychologist who provides evidence-based keynote presentations, coaching and training - empowering high-achieving people and teams to prevent stress and burnout and maximise performance without affecting mental and physical health!   Thriving people make for thriving businesses.  Questions:    Understanding burnout - what does it mean?How does someone look at prevention over intervention?How does well-being intersect with performance? What well-being and burnout strategies can we employ ourselves as business owners? Contacts:    LinkedIn: https://www.linkedin.com/in/marcus-whelan-psychologist-sydney/  Facebook: https://www.facebook.com/marcuswhelanpsychology  Website: www.marcuswhelan.com.au

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with Matthew Bailey on the topic of 'Mentorship and diversification of services to patrons'. About Matthew Bailey Matthew Bailey is the General Manager at Lynwood Golf and Country Club. Joining the Lynwood in 2009, prior to the course and club officially opening, Matthew joined Lynwood as 3rd year Apprentice Greenskeeper, studying Sports Turf Management. After finishing his studies, he moved quickly into the Assistant Superintendents Role and then into the Course superintendents Role by the age of 24. Matthew spent 9 years in the role of Course Superintendent. In this time Matthew helped guide the club through the amalgamation with CHRG and course redesign projects, before being offered the role of Club General Manager in 2021. In his time as General Manager, Matthew has had to deal with Drought, multiple flood events, Covid lockdowns. Today Lynwood is thriving, with record patronage through the club, record social golf rounds and record membership levels. A philosophy of community first and focusing on building a strong community focused culture has ensured Lynwood Golf and Country Club was able to survive through setbacks, but to thrive. Questions:    How did your club diversify its offering after the floods last year to remain relevant with the local community? What value do you think having a mentor had on your ability to grow into your role and grow the club’s membership base? How do you manage employment across the three sectors of your workforce?      Contacts:    02 4580 2800 baileym@chrg.com.au https://www.lynwoodcc.com.au

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with Kerim El Gabaili on the topic 'Business growth is more than just marketing'. About Kerim El Gabaili Kerim is an influential visionary leader with a remarkable track record in marketing, communication, and business management. Serving as the Managing Director at OnePoint, he's widely known for pioneering innovative strategies and adopting a client-centric approach. This dynamism has translated into real-world success, earning him prestigious accolades like two AMIA Awards. Under his guidance, OnePoint rose to great heights, winning the Deloitte Fastest Growing Business in NSW and ACT in 2008-2009. Beyond his role at OnePoint, Kerim has been instrumental in shaping several organisations. He played a key role in transforming WSITC into a privately operated entity boasting a turnover of $700 million. As the chair of a digital print cooperative, he masterfully aligned the goals of thirteen different companies, harmonising their efforts towards a collective $90 million turnover. He also served twice as the Director at the Italian Chamber of Commerce and Industry, significantly elevating the Sydney Chamber. Additionally, he's the Managing Partner of a private investment firm, whose crowning jewel has been a $22 million property development project in Ermington. Kerim's influence doesn't stop at the boardroom; he's a prominent voice in the industry as a whole. He's been a guest speaker for industry giants like Kodak, Canon, Lanier, NIPPA, Ricoh, and various Chambers of Commerce. Always at the forefront of innovation, he introduced Multi-Channel Cross Media strategies with PURLs at OnePoint's Prografica brand and orchestrated the acquisition of three dynamic companies in print, digital marketing, and branding. As a member of the B2B Marketing Expert Panel at ADMA, Kerim contributes to data-driven marketing initiatives. He's even taken on advisory roles for IBSA and PWC to help shape print industry requirements for educational institutions. To top it all off, in 2022 and 2023, he served as a judge for the Australian Marketing Institute Awards. Questions:     How can we add value? Start with the end goal Using a global mindset, how can you get out of your comfort zone? Can you talk us through the technology advantage – and ways to leverage AI?      Contacts:    +612 8889 3780  kerim@1pt.com.au  https://1pt.com.au/

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with Geoff Brailey on 'Leveraging the power of data to understand and grow your business.' About Geoff Brailey Geoff Brailey is a social researcher, strategic advisor and Director of Solutions at the internationally recognised McCrindle. As an experienced researcher, Geoff understands how evidence-based insights can inform strategy and help organisations to thrive amidst change. From his experience in solving business problems using research, Geoff has assisted organisations to identify new target markets and improve engagement levels with staff, donors and customers. Geoff regularly develops strategic recommendations that guide CEOs, business leaders, managers and teachers to communicate the trends and shape the culture.  Geoff integrates research statistics with visualised storytelling in his highly engaging presentations. He has presented to organisations across the education, aged care, real estate, government and NFP sectors. As a gifted communicator and passionate researcher, Geoff brings positivity, curiosity and strategic insights from the latest trends impacting Australia and provides practical ways to respond to the trends at an organisational and individual level.  Questions:      How do you reach customers across different generations and cultures?  With our changing workforce, how do you engage employees?  Do you have a short or long term approach to data and research?  What are your thoughts on Digital transformation, AI and data usage?      Contacts:    02 8824 3422 info@mccrindle.com https://mccrindle.com.au

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Jason Owen, and today I’m chatting with Paul Sweeney on 'How to create quality videos to promote your business.' About Paul Sweeney As the Managing Director of Pretium Solutions, Paul brings to the table decades of experience as a highly qualified chartered accountant and certified business adviser. Through consulting, coaching, on-the-ground training and operations; Paul has helped many businesses reach their goals and develop successful enterprises.  Paul also hosts ‘The Business Behind Your Business’ podcast. At Pretium Solutions, he provides end-to-end business advisory and accounting services that take your business from start-up to standout. Questions:    Referral network – Do your customers know what you do? Are you leveraging your existing customer base to gain new leads?How do you realise and reveal your uniqueness? In amongst all the noise, how do you stand out?Contraction to growth – Pleas share more about your appetite for risk, strategy and investing.      Contacts:    02 9135 8450  pauls@pretiumsolutions.com.au https://pretiumsolutions.com.au/

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I’m chatting with Katherine Pinczuk about 'The power of self-compassion: How to thrive in the workplace and beyond.' About Katherine Pinczuk Katherine Pinczuk, the founder of MindLight, is an Internationally Qualified Meditation Teacher. She is an executive member of the International Institute for Complementary Therapists and the International Meditation Teachers and Therapists Association.   Katherine holds a Master of Arts in Creative Writing from the University of Technology, Sydney, and a Bachelor of Arts (Humanities) with Distinction, from the University of Western Sydney. Katherine, is also a published author and has presented at the Sydney Writers Festival.  As the Founder of MindLight, Katherine has made it her mission to help people ‘become their own lantern in the dark.’  She unwaveringly believes that we all deserve to live a life of wellbeing, vitality and joy.  Katherine has collaborated with global wellbeing platforms, luxury resorts and  facilitates at retreats, however, still finds teaching people on a one to one basis, about  how to  incorporate meditation into their busy daily lives, one of the most rewarding aspects of her work.   Katherine’s passion for exploring various philosophies and her ongoing commitment to researching the scientific evidence supporting the value of meditation techniques have synthesised into offerings that are both innovative and leading-edge.    Katherine lives on acreage with Boris - a Lagotto Romagnolo.  As a testament to the state of peace and serenity that mediation can create, you will often find Boris completely chilled out under the desk during on-line sessions! At other times, he’s a bit of a live-wire, so does not attend in-person events.          Questions:    Why the current interest in self-compassion as an antidote to modern day stress in the workplace?  What is self-compassion?  A lot of people have this image that it’s a sort of whoosy thing – going to bed and hiding under the covers all day!  Can you tell us what some of the scientific evidence is for supporting the benefits of self-compassion?  How do we develop the skill of self-compassion?    Can you explain what Mindfulness is?   If I’m listening and wondering where to start, where do I begin?       Contacts:    Katherine Pinczuk, Founder, MindLight  www.mindlight.com.au  hello@mindlight.com.au  Mob: 0418 207 220

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I’m chatting with Mici Beer about 'Hills Community Aid - how they support the community and how you can support them in return.' About Mici Beer Mici Beer is the Executive Officer and Program Director of Hills Community Aid. She has worked in the community sector for 25 years and with Hills Community Aid for over 10 years.    Whilst working with Hills Community Aid, Mici is proud to have:  Introduced the Hills Homeless Prevention Initiative, which is supported by funds from The Hills Winter Sleep Out  Developed the Cafe Connect program which assists people with barriers to employment to build skills and develop connections to move into paid employment and further studies, and   Introduced the Uplift Women's Group, per support group assisting women affected by DV  Expanded the services of Hills Community Aid to include a designated Multicultural Worker  Outside of Hills Community Aid, Mici volunteers with the Balcombe Heights Estate 355 Committee, loves spending time with family, listening to live music, and good coffee.            Questions:    How and why was Hills Community Aid created - tell us a little of the history.Hills Community Aid clearly has many services. Tell us about your Social support services.You also offer financial support services, tell us more about that.There are also targeted support services, what does that look like? Since much of our audience are business owners or business people in the Hills area, how can they get involved in supporting Hills Community Aid?If I want to help and feel a little confused or overwhelmed about how I can help, what should I do?      Contacts:    Mici Beer  The Hills Community Aid and Information Service Inc.  02 9639 8620   https://www.hca.org.au/         390 Windsor Road, BAULKHAM HILLS NSW 2153

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I’m chatting with Amanda Primrose about 'How systemising your business can create wealth and happiness'. About Amanda Primrose   Amanda Primrose has been working with small business owners for over 15 years to help clear the chaos and help them create a systemised approach for their business support functions.  Amanda created Streamlined Organising as a Virtual Assistant service to support businesses with their day to day admin.  She has spent decades working in Administration with expertise in Office Management, Executive Admin and all types of general office administration tasks.   She has worked with large corporate, medical, real estate, and many years in the government sector but her passion is to work alongside Small Business Owners to support their own passion for their business.  The team at Streamlined Organising loves to systemise a business to make it more efficient and Streamlined!        Questions:      Why do you love business systems?  What does it mean to systemise your business?  So what does a system look like? And how can we use it?  So how do we document a system?  Getting back to the topic, how do business systems create wealth and happiness?   Where/how can I start today?        Contacts:    Amanda Primrose  0407 177 753    Email: amanda@streamlinedorganising.com.au  http://www.streamlinedorganising.com.au    Resources:  https://streamlinedorganising.com.au/are-you-ready-to-hire-a-virtual-assistant/   https://streamlinedorganising.com.au/tasks-to-delegate-to-your-va/     For more information on Virtual Assistants and how they can fit in with your team: https://streamlinedorganising.com.au/blog/

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I’m chatting with Rod Matthews about ' About Rod Matthews Rod Matthews has developed an international reputation for taking business leaders and leadership teams from a place of overwhelm, confusion and hostility to a place of confidence, clarity and consensus. Rod works with organisations to strengthen leadership, build engagement and improve business performance.   He has been a member of the Sydney Hills Business Chamber for coming up to 10 years and served on the Board for 3 of those 10 years.  Questions:    Running a business can be challenging. Why is running a business so complex?  How can someone solve complex business problems? Complexity will only increase with technology, bureaucracy and disruption. What are the human skills we will need as business owners? What would be the key skill we need as business owners?     Contacts:    Rod Matthews  Ph: 0411 858 153  Email: rod@rodmatthews.com.au  www.rodmatthews.com.au

Welcome to Business Minds, a podcast proudly brought to you by Sydney Hills Business Chamber. Our show aims to both educate and inspire business owners – big or small – by sharing stories and extensive experience from like-minded people. I am your host, Fiona Kane, and today I’m chatting with Jason Owen about 'How to build and retain customers'. About Jason Owen Jason is a qualified Engineer who has the in-depth knowledge to revolutionise the way industries & businesses communicate. With over 30 years’ experience in Broadcast Television, Radio and Event Production, Jason brings to the table a world of experience, insight, and knowledge. A passionate leader who loves a challenge! Offering both off the self and bespoke technical solutions D2N – Technology Solutions covers the audio, video and communications space with the ethos of, ‘premium brands, premium solutions, and premium customers.’ You may also recognise Jason as one of the hosts of this podcast, Business Minds.  Questions:    1.    People buy from people they trust. How do you build that trust? 2.   How do you retain a customer’s loyalty?  3.    The technology advantage - let’s talk Motorsport!   Contacts:    Jason Owen D2N Technology Solutions 0428 003 663 Jason.owen@d2n.com.au https://www.d2n.com.au/