Welcome to The Professional Empathy Podcast's latest episode, where we explore the indispensable role of healthy empathy in the emergency medical call centre. In this captivating conversation, we're joined by Graeme L, an experienced emergency medical dispatcher, who sheds light on the pressures and responsibilities that come with this vital role. Together, we delve into how practicing healthy empathy empowers him to connect with callers, coordinate with response crews, and collaborate with colleagues, ensuring that everyone receives the highest level of care. If you're curious about the power of empathy in high-pressure environments, this episode is a must-listen, offering profound insights into the heart of emergency medical dispatch. Tune in and discover the hidden heroes behind the scenes, making a difference one call at a time.